Writing to us: a bug, a request, a question

Writing to us: a bug, a feature request or a question

Every screen has a round ? button in the corner (on a phone - above the bottom bar). Tapping it opens three options:

• Open a request - a bug, a feature request, a question or something else.
• Help center - this guide, with What's new at the top: every update to the system.
• My requests - all your requests and the answers. A red dot on the ? means there is a new answer.

Opening a request

The moment you tap, the system takes a picture of the screen - exactly what you saw - and attaches it to the request.

1. Choose a type: Bug / something broken, Feature request / idea, Question or Other.
2. A short subject and the details. For a bug: what you did, what happened, and what you expected to happen. For a feature request: what you would like the system to do, and why.
3. The screenshot is already attached - you can remove it or add up to three screenshots of your own.
4. Tap Send the request.

The screen you were on and your device are sent along with the request - so it is easy for us to understand and fix.

What happens next

Our team gets the request straight away, and answers. The answer comes to My requests and by e-mail too (you can turn the e-mail off in the notification settings). You can keep writing in the same request, attach screenshots, and mark it "Solved" when everything is fine.